We take great care by testing and checking your new saber prior to shipping, but occasionally, the little tube of hard working electronics can develop a genuine glitch.

If you are experiencing an issue with your saber, and the issue is not specifically covered by our other FAQs, we ask that you immediately contact support using the form below. Please do not attempt any self repair unless directed.

We’ll take you through some basic troubleshooting remotely and if that doesn’t fix the issue, we can arrange a workbench assessment.