Your Friendly New Zealand Lightsaber Stockist. Helping Grow the NZ Saber Community Since 2017 – Find Out More

Sulphur City Sabers

Support

Support2023-01-21T03:54:22+13:00

We’re Here to Help & Support

We want people to have a great saber experience. You’ll notice that we go to great lengths to set expectations and explain what saber technology is suitable for what purpose so that you can chose a saber suitable for your needs. We’re community focussed and we support the sabers we sell.

Check out the FAQs first. They will cover most general support questions. Still stuck? Simply drop us a support request below.

If you’ve accidentally damaged your saber, we carry a full range of spare parts. If you need a repair, the same saber nerd who builds high end lightsabers at our sister brand www.SulphurCityFoundry.co.nz, also looks after our customer repairs and warranty issues.

We will address any genuine manufacturer’s fault with your saber within the warranty period. All consumer purchases from Sulphur City Sabers are covered by the Consumers Guarantees Act (CGA).

Customer Support

Please don’t attempt any repairs without first consulting the support team.

Frequently Asked Questions (FAQs)

What are the 12 colours on the RGB Base-lit Model?2023-04-09T20:41:32+12:00

The 12 colours are

  • Regular Blue
  • Amber (Burnt Yellow)
  • Cyan (Light blue with a hint of green)
  • Light Blue
  • Regular Green
  • Light Purple
  • Orange
  • Mid Purple
  • Lime Green
  • Deep Purple
  • White (-ish. It’s a close white)
  • Red
Can I Change My Saber from an RGB Baselit to a SN-Pixel?2022-09-25T00:52:42+12:00

Good question! The answer is ‘probably’. Almost all of our sabers will have RGB baselit & SN-Pixel core available. You’ll also need to acquire a pixel blade to accompany the SN-Pixel core. Changing cores is something we can perform in-house for a small workshop charge. We are also happy to demonstrate how to ‘DIY’ swap the cores yourself if you so wish, but bear in mind, this will void any warranty on the cores unless agreed, prior. Some sabers even have a swappable Proffie V2.2 core option.

Single Switch RGB Baselit Manual2022-10-03T18:20:27+13:00

Manual

Digital copy coming soon.

Operation Video

My Saber has Light but No Sound2022-09-25T00:28:12+12:00

On an RGB Baselit or SN-Pixel saber, the most common reason for a lack of sound, is that your saber is in Mute mode. Mute mode is one of the three sound volume settings: Mute, Low Volume, High Volume. To check your volume setting is simple.

Whilst the saber is off, hold down the power button for just over a second (if your saber has an LED switch, it will flash once) and release. You should hear an audio queue that the sound volume has changed. Repeating the action will cycle through the three volume settings.

Soundboards can also do very odd things when the saber has low charge. If mute mode wasn’t the issue, charge your saber fully and try again. If neither of these actions resolve the issue, we ask that you immediately contact support using the form below. In the first instance, please do not attempt any self repair unless directed.

My Saber is Not Turning On (General)2023-06-12T10:39:23+12:00

There could be several reasons for this. Common reasons include:

  1. Your saber is in deep sleep (RGB Baselit & SN-Pixel sabers). Hold the power button down for 4-5 seconds to awaken the saber.
  2. Your saber has low charge. Ensure that your saber is fully charged. A flat to full charge can take 5+ hours. Once charged, try step 1) again.

If neither of these actions resolve the issue, we ask that you immediately contact support using the form below. In the first instance, please do not attempt any self repair unless directed.

 

Can I Duel with My Saber?2022-09-25T01:07:05+12:00

This is best answered by our video Buying Guide and extensive Buying Advice over at our store. The short short version …. if you want to duel, you’ll want a ‘sleeker’ designed RGB Baselit saber.

Avoid ‘fancy’ hilts as not only are they super uncomfortable to wield, you’ll break bits off! Trust us…. pixel blades are not suited for (or warrantied for) contact dueling, despite what anyone else may say.

Do You Offer an RGB Baselit Proffie V2.2 Option?2022-10-07T22:27:30+13:00

Great question!! That is our resident dueler/tech’s configuration of choice for weekly saber meets. Sulphur City Sabers focusses on offering a carefully curated range of off-the-shelf, preinstalled sabers from overseas suppliers. Whilst the suppliers offer a Proffie V2.2 Pixel install, an RGB Baselit Proffie V2.2 install option is not a factory option they currently offer.

All is not lost however! Our sister brand, Sulphur City Foundry has been offering custom installation services in NZ since 2017 and that install option is their ‘goto’ for NZ’s dueling community. We’ve installed 100s of them!! Head on over to the Foundry to ask about a custom install.

Fitting a Blade2022-12-19T20:12:09+13:00

Correctly Fitting a Blade

Charging Your Saber2022-12-19T20:11:41+13:00

Correctly Fitting a Blade

Single Switch SN-Pixel Manual2022-10-03T18:22:36+13:00

Manual

Digital copy coming soon.

Operation Video

Double Switch SN-Pixel Manual2022-10-03T18:46:08+13:00

Manual

Digital copy coming soon.

Operation Video

Double Switch Proffie V2.2 Pixel Manual2023-04-18T02:35:44+12:00

Manual

Digital copy coming soon.

Operation Video

My Saber is Not Turning On (SN-Pixel 4.0)2023-06-15T02:05:26+12:00

This is a specific fix for when a user has inserted a pixel blade into a live, SN-Pixel 4.0 saber. Doing so will occasionally trip the built in surge protection. Only insert a pixel blade when the saber is fully off and in deep sleep.

Attempt this if you’ve already completed the steps in ‘My Saber is Not Turning On (General)’.

Performing a Hard Reset2023-06-12T10:52:08+12:00

“Have you tried turning it off and on again?”

If you’ve ever asked an IT savvy friend for technical advice, you’ll often receive this advice. It’s also a handy fix for sabers when all other troubleshooting has failed. Follow these steps only if directed by Sulphur City Sabers support.

I Think My Saber Has a Fault2022-09-25T00:44:41+12:00

We take great care by testing and checking your new saber prior to shipping, but occasionally, the little tube of hard working electronics can develop a genuine glitch.

If you are experiencing an issue with your saber, and the issue is not specifically covered by our other FAQs, we ask that you immediately contact support using the form below. Please do not attempt any self repair unless directed.

We’ll take you through some basic troubleshooting remotely and if that doesn’t fix the issue, we can arrange a workbench assessment.

Warranty & Policies2022-10-11T19:56:50+13:00

Our full factory warranty info & conditions can be found in our Warranty Policy.

We’ve broken down our other Policies and Terms & Conditions into the following, smaller digestible links, below.

Terms & Conditions

Shipping Policy

Privacy Policy

Returns Policy

Do You Ship Outside of New Zealand?2022-09-25T01:33:09+12:00

Thanks for asking, but I’m afraid we don’t. We’re quite content looking after and helping grow the saber community in our little ol’ patch of the planet.

Do You Offer a Repair Service?2022-09-25T01:56:52+12:00

Yes, we do. If you’ve accidentally damaged your saber or your saber has developed a fault outside the scope of the warranty or our obligations under the Consumer Guarantees Act (CGA), we can usually repair your saber. Drop us a message using the form below.

Lightsaber Technical Support

Contact Support

Oh no! It’s one of those support ticket systems! …… Yes, we feel the same way about them, but believe us, it’ the best way to ensure no-one’s request for support gets missed! :) Just pop a few details below and we’ll get right on it!

Buying Guide

BUYING GUIDE

Buying Advice – The Right Saber

Lightsaber technology varies and depending on your intended use, some install configurations are more suitable than others.

Contact Dueling

If you intend contact dueling with your new saber, the most robust installation option is a baselit saber. All of the electronics are tucked away in the hilt, and your blade is a hollow polycarbonate blade. You’ll find your saber will be better balanced than sabers with a ‘blade heavy’ pixel install, and if you ever break your polycarbonate blade when dueling, it’s 1) a lot easier to DIY repair the blade and/or 2) a lot cheaper to replace the entire blade. make sure to opt for a ‘less fussy’ saber hilt. You’ll find them a lot more comfortable when dueling. It’s very common for new saber owners to want something they’ve seen onscreen, but trust us …. whilst character inspired sabers look great on screen, they have way too many ‘sticky-out-bits’ to make them comfortable or robust enough for dueling.

We do not recommend or warranty pixel sabers for dueling …. other sellers may, but take it from the team who have dueled several hours a week, every week since 2017 ….. the electronics within the pixel blades will prematurely break. Pixel sabers are also very power hungry and with only 30+ mins continuous runtime, you’ll find that your saber will likely not last an entire saber session. Whilst cool blade styles may be great for cosplay or a little ‘oooo’ factor, you’ll find them very distracting whilst dueling.

Cosplay & ‘Swinging About’

If you’re not looking to use your saber for dueling, you have more options. Not limited to ‘sleeker’ dueling hilts, you’ll find a wider range of designs to choose from; you also have the option of choosing a pixel blade install. Pixel blade models are great for cosplay & general ‘swinging around’. The individually addressable strong of LEDs in the blades can make for some great effects: fire, unstable, pulsing and more! There is a downside. Pixel blades are power hungry! Continuous runtime will only be approx’ 30+ mins on a single battery charge.

We stock a couple of pixel blade install options. Our first option is built around a SN-Pixel soundboard. These are great entry level, well featured pixel boards with a range of preset soundfonts and blade styles. If you’re looking for a top of the line experience, a number of our sabers have a Proffie V2.2 soundboard install option. The Proffie V2.2 is a highly customisable soundboard, designed with higher end components: sound amp, accelerometer etc. The configuration on this board can fine-tuned with after-market soundfonts and a myriad of custom blade styles for a VERY custom setup. There’s a huge open source community supporting this soundboard, but learning to tweak it is a steep learning curve! Of course, there’s nothing wrong with an RGB Baselit model for cosplay, either!

Collecting & Display

The shiniest of sabers that spend most of their lives on display are generally referred to as ‘shelf-queens’. These are more likely to be your ‘screen inspired’ models. Not only do we carry a range of affordable screen inspired models on Sulphur City Sabers, our sister company Sulphur City Foundry has long sourced and supplied the very best in screen accurate models sourced from respected saber manufacturers. If you’re looking for something ‘high end’ come & have a chat over at Sulphur City Foundry.

Buying Advice – Saber Tech

Our range of sabers are available in a number of configurations: RGB Baselit, SN Pixel & Proffie V2.2 Pixel.

RGB Baselit Sabers

If you’re looking to use your saber for reasonable contact dueling, you’ll want an RGB Baselit saber. The hollow blade is illuminated by a lensed high power LED shining up the blade from inside the hilt. The saber has a basic smooth swing algorithm for a nice swing sound effect. There are automatic clash effects. The saber has ‘swing on’ gesture control and volume control (mute, high, low). You can select from 12 blade colours and 10 sound fonts. You can of course use these models for cosplay & general swinging around, too! Runtime will be 2+ continuous hours, long enough for any saber session.

SN Pixel Sabers

This is an entry level pixel bladed saber. A pixel blade has a string of individually addressable LEDs mounted to a strip that runs up the inside of your blade. You may also see these style of sabers commonly referred to as ‘NeoPixel’. Neopixel is actually a brand name of AdaFruit Industries, used for their specific addressable LED products, so we respect that and just use the term ‘pixel’ across our site.

The SN Pixel soundboard coupled with the addressable LED strips in the blade makes for a really nice visual blade experience. The saber has a basic smooth swing algorithm for a nice swing sound effect. There are automatic clash effects. The saber has ‘swing on’ gesture control and volume control (mute, high, low).

You can choose from 22 blade lighting effects and 16 sound fonts. SN Pixel models are great for cosplay & general swinging around. Pixel blades are NOT suited for contact dueling (no matter what other sellers may say)……. if anything, they are a little blade heavy and the effects can be distracting!

Beware!! Pixel blades are power hungry! Continuous runtime on our SN-Pixel sabers is approx’ 30 mins.

Proffie V2.2 Pixel Sabers

Proffie V2.2 soundboards are amazing saber soundboards!!!! Designed by an extremely talented Google engineer and Star Wars fan, Fred Hubinette, this board is the pinnacle of saber board tech. Here at Sulphur City Sabers, you’ll find the Proffie V2.2 Pixel option on most of our screen inspired sabers (and a handful of sabers in the apprentice range).

This board has an advanced accelerometer for an enhanced smooth-swing experience, making for ultrarealistic swing sounds. It’s highly customisable and …… just watch the buying guide video :) This is the same soundboard that we use in our high end, custom builds at our sister brand Sulphur City Foundry.

Pixel blades are NOT suited for contact dueling (no matter what other sellers may say)……. if anything, they are a little blade heavy and the effects can be distracting!

Beware!! Pixel blades are power hungry! Continuous runtime on our Proffie installs will only be approx’ 40 mins. We offer Proffie V2.2 RGB Baselit dueling models at our sister brand, Sulphur City Foundry.

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