There could be several reasons for this. Common reasons include:
- Your saber is in deep sleep (RGB Baselit & SN-Pixel sabers). Hold the power button down for 4-5 seconds to awaken the saber.
- Your saber has low charge. Ensure that your saber is fully charged. A flat to full charge can take 5+ hours. Once charged, try step 1) again.
If neither of these actions resolve the issue, we ask that you immediately contact support using the form below. In the first instance, please do not attempt any self repair unless directed.
